Protect your digital wallet or lost phone

Act quickly if a phone containing your Pleo card is lost or stolen, or if you receive a wallet verification code you did not request.

If your phone is lost or stolen

Follow these steps in order:

1. Lock or erase the device using Apple Find My or Google Find Hub.
2. Remove the device from your Apple Account or Google Account so it can no longer receive your codes.
3. Change your Pleo password and sign out of all devices.
4. Remove your Pleo cards from the wallet on the lost device.
5. Review your recent transactions and report anything you do not recognise.
6. Contact Pleo through the in-app chat or at support@pleo.io if you notice suspicious activity or need help securing your account.

Protect cards in Apple Pay or Google Pay

• Only add a Pleo card to a wallet on a device you control.
• Adding a card to a wallet requires a verification code. If you receive a code you did not request, someone may be trying to add your card to another device. 
  1. Do not share the code.
  2. Freeze the card. 
  3. Contact Pleo immediately.
• Check the devices linked to your card in the Pleo app and remove any you do not recognise.
• Keep your device locked with biometrics or a secure passcode.
• Never share a wallet verification code, even with someone claiming to be from Pleo, your finance team or your bank.